Case Studies

The MGI Recruitment Process

We work very closely with our clients and over the years we have completed many successful projects for them. These case studies highlight some of the stages we go through to make sure we always find the perfect candidates for our clients. For confidentiality reasons we don't name clients.

Multilingual Candidates - Leading Global Technical Support Company


"recruitment needs of a leading global

technical support company"


This case study details how mgi recruitment assisted in the multilingual recruitment needs of a leading global technical support company between June and November 2009.

Recruitment Requirements

We were asked to find suitable multilingual customer service and technical support associates for one of their large European operations.

Arabic/ Turkish     Danish     French     German     Italian

Bulagarian/Russian    Spanish     Portuese     Swedish 


mgi recruitment’s response

We conducted research to gain an in-depth understanding of the core values of the company and appointed an account manager as a single point of contact between both companies. Our marketing team then set about advertising the position throughout Europe.

Recruitment process

Following responses from the successful advertising campaign, we began the initial screening process in order to determine the most suitable candidates and make the recruitment process as efficient as possible for our client.

We arranged them in relation to language skills, the role being applied for and availability to start and entered the data into a Candidate Tracking Spread sheet to effectively assess the information.

Once the successful candidates had been identified, we got in touch with them and from then on the client spoke to the successful candidates directly.

Recruitment Outcome

  • 490 CVs were sent to the client from mgi recruitment
  • 130 candidates were hired


Following this successful recruitment drive, a new Service Level Agreement (SLA) was set in place between mgi recruitment and the client in order to build on the existing relationship and further improve the efficiency of the process for future hires. 

 Client Testimonial

The mgi recruitment team have been hugely supportive when working on our high volume multilingual recruitment projects and we thank them for this.

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